Resources

Knowledge base & Resource Center.
What does YOU mean?

You is the acronym for Your Own Universe. Driving our development, we have a vision of smart phone owners getting only the information that is important to them. No unsolicited texts or emails, no added noise that comes with having a digital life. The YOU mobile app is literally Your Own Universe. You choose who to follow, who to share with and what’s important to you.

What is YOU?

YOU is a Messaging System Application (MSA). The YOU messaging system is a cloud base web portal that provides simple controls to send messages, alerts and promotions. The YOU Mobile Application (App) is the program that functions on mobile devices to receive, save, and share messages.

Why Should I download the mobile App?

The YOU App will centralize all organizations that are important to you. Whether it is an Education, Business or Government organization, the App user will be able to select the specific messages they wish to receive.

How much does it cost to download the mobile App?

The mobile app is free of charge to all users.

Can I share a YOU message with my friends?

Yes, you will be able to share your received message with your friends. You will also be able to share the message on social media.

Can I follow other organizations?

Yes, you can follow any organization that subscribes to the platform.

How many organizations can I follow?

You can follow any organization that is important to you. It is unlimited.

What is a MSA?

A MSA is a Messaging System Application. The Messaging System is a cloud base web portal providing simple controls to send messages. The YOU Application (App) is the program that operates on your mobile device to receive, share and save messages.

How long does it take to subscribe to and set up the Messaging System for our organization?

Depending on the size of your organization, the set-up should take 1½ to 2½ hours to set-up, familiarize yourself to the control panel, and begin sending messages.

What is the start-up fee for subscribing my organization to YOU services?

There is a one-time $250 setup fee. The set-up reserves your space in the YOU eco-system. It will place your organization on every phone in our system. You will be provided onboarding instructions, tech support, and live customer service if needed.

How quickly can I start to send YOU messages to followers?

If you have an existing list of customers, you can upload them into the system and can begin sending messages the same day. The first message you send to existing customers will be an email inviting them to download the YOU App.

How much does it cost to send a YOU message?

It starts at $.01 per message per user and reduces with higher volume. The minimum fee is $10.00 for up to 1,000 messages sent.

What surprise fees will I find when I subscribe?

When you set up, you will be organizing users into groups and categories. 8 groups and categories are included. If you choose to add more than 8 groups and categories, there is an annual fee of $100 per group or category over 8.

Do you have phone support?

Yes, YOU will have 24 hour phone support. Should you require assistance, YOU has a strong Support system including Quick Start Guide, Help, Q&A and Live Support.

Will I need extensive training to use the system?

No, the YOU system has been developed for ease of use. Should you require assistance, YOU has a strong Support System including Quick Start Guide, Help, Q&A and Live Support.

What is the difference between Announcements and Advertising?

Announcements and Advertising are very similar in the YOU system and treated the same. Advertising analytics are available for a fee of $100 and provide in-depth reports and analytics to help you with your promotional management.

Appointment Functionality: Can my client really change their appointment without calling?

Yes, your client will be able to accept, reschedule or be placed on a waiting list when setting up appointments through the YOU app. The Appointment module is simple, yet robust.

Can I build a following? Can I see my followers?

Yes, you can build your following. You will receive strategies to build your following in your onboarding kit. You will be able to see your following grow from the YOU web portal.

If I send a YOU message, what happens if they don’t get it?

If you send a YOU Alert to a recipient group and and individual does not receive it for whatever reason, the system will automatically send an email and a text message to the intended person(s) in that recipient group.

How much does the messaging system cost?

There is a $250 admin fee for education and business customers. Government is $500. Messages sent are “pay as you go” and begin at $.01 per message sent. If you use the system regularly, to $250 per year in messages sent, the admin fee does not reoccur.

What kind of reports do I get when I send a message?

There are many opportunities to track and verify your campaign’s performance. One report is called the “Touch Report.” As your follower views your message, their view will be tallied in the touch report letting you know they saw your message. Each message you send will also be summarized in a “Delivery Report”. Nearly every interaction with your database can be reported upon.

Do I have to worry about spamming and privacy?

Spamming is not a factor with the YOU platform. Your followers give permission to contact them by opting in to follow you. Once you have them, don’t loose them! Make sure that your messages are meaningful and provide value.

The YOU platform never shares any email addresses or cell phone numbers. Privacy is taken very seriously and no exposure occurs with YOU.

How much does the Appointment Module cost?

The appointment module is based on how many appointment books your organization uses. An appointment book starts at $50/month and prorates down with additional books.

Send an Alert Phone Screens

Keep Your Children Safe & Secure

Every day tragedy floods the headlines. It’s time to take matters into your hands and give our schools the tool they need to effectively respond to threats before it’s too late.

Download The App

Apple App Store

Google Play Store

Stay Informed With Our Newsletter

Bitnami